At Vaishalisuta, we strive to deliver your pure, natural, and cow-based products safely and on time. Every order is handled with care to ensure you receive our products in the best condition.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an email or WhatsApp confirmation once your order is placed and again when it is shipped.
2. Shipping Duration
- Delivery time usually takes 3–7 business days depending on your location.
- Remote or rural areas may take up to 10 days.
- We work with trusted courier partners to ensure timely delivery, but delays due to weather, natural calamities, or courier issues may occur.
3. Shipping Charges
- Free shipping may be available on selected products or order values (as per active offers).
- For other orders, standard shipping charges will be displayed at checkout before you complete your purchase.
- Shipping charges are non-refundable unless the issue is caused by us (e.g., wrong or damaged item sent).
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking link via email or WhatsApp.
- You can track your shipment status anytime using that link or by contacting our support team.
5. Incorrect or Incomplete Address
- Please make sure your shipping address, pin code, and contact details are correct at checkout.
- Vaishalisuta is not responsible for delays or failed deliveries due to incomplete or incorrect information provided by the customer.
- Re-shipping due to such errors may incur an additional charge.
6. Damaged or Missing Packages
- If your package is damaged on arrival or missing items, please contact us within 48 hours of delivery with photo or video proof.
- We will review the case and arrange a replacement or refund according to our Return Policy.
7. International Shipping
Currently, we only ship within India.
International shipping will be announced soon — stay connected for updates!
8. Contact Us
For shipping or delivery inquiries, please reach out to us:
📧 support@vaishalisuta.com
🌐 www.vaishalisuta.com
📱 WhatsApp Chat Support available on the website